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Privacy Policy

Privacy Policy

At Big Box Flooring, we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, contact us, or purchase products in-store or online.

We comply with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 (Ireland).

1. Who We Are

Big Box Flooring is a trading name of Carrigaline Furniture & Carpet Centre Ltd, an independent Irish company based in Carrigaline, Co. Cork.

For the purposes of data protection law, Carrigaline Furniture & Carpet Centre Ltd is the Data Controller of your personal data.

Contact details:

2. Information We Collect

We may collect the following personal data:

Information you provide to us:

  • Name
  • Email address
  • Phone number
  • Delivery address
  • Payment and order details
  • Information submitted via contact forms, email, or phone enquiries

Information collected automatically:
When you use our website, we may collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and browsing behaviour
  • Time and date of visits

3. How We Use Your Information

We use your personal data to:

  • Process and fulfil your orders
  • Arrange delivery or in-store collection
  • Provide customer service and respond to enquiries
  • Manage payments and transactions
  • Send order updates and service communications
  • Improve our website and customer experience
  • Send marketing communications (only where you have opted in)

4. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contract – to process and fulfil your order, arrange delivery or collection, or provide customer support services requested
  • Legal obligation – for tax, accounting, and consumer law compliance
  • Legitimate interests – to operate, secure, and improve our business and customer service
  • Consent – for marketing communications (you may withdraw consent at any time)

5. How We Share Your Data

We only share your data where necessary to operate our business, including with:

  • Delivery and logistics partners (for order fulfilment)
  • Payment providers (for secure transaction processing)
  • CRM systems and order management software (for customer and order administration)
  • IT, email, and website service providers
  • Professional advisors (e.g., accountants or legal advisers, where required)

All third parties are required to process your data securely and only in accordance with GDPR.

We do not sell your personal data.

6. CRM & Business Systems

We use secure customer relationship management (CRM) systems and related software to:

  • Store order and customer information
  • Manage customer service enquiries
  • Track purchases and delivery status
  • Improve service and communication

These systems act as data processors under GDPR and process personal data only on our instructions and for the purposes set out in this Privacy Policy.

7. Delivery & Order Fulfilment

To fulfil your order, we may share your name, address, and contact details with trusted courier and logistics partners.

This is strictly necessary for delivery and order fulfilment.

We only share the minimum information required to complete delivery.

8. Cookies

Our website uses cookies to:

  • Enable essential website functions
  • Analyse website traffic and performance
  • Improve user experience

You can disable cookies in your browser settings, but some website features may not function properly.

9. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected.

  • Order and transaction data is retained for legal, tax, and accounting requirements
  • Customer service enquiries are retained for follow-up and support purposes
  • Marketing data is retained until you withdraw consent or unsubscribe

When data is no longer required, it is securely deleted or anonymised.

10. Your Rights (GDPR)

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent for marketing at any time

To exercise your rights, please contact us using the details below.

We may require proof of identity before processing your request.

11. Data Security

We take appropriate technical and organisational measures to protect your personal data.

However, no method of online transmission or electronic storage is 100% secure.

Access to personal data is restricted to authorised personnel only.

12. Third-Party Websites

Our website may contain links to external websites. We are not responsible for their privacy practices or content.

13. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: